Terms of Use

1. Agreement

These Terms are an agreement between you and CaloBee ("we", "us"). They apply to the CaloBee mobile app (the "App"), the website calobee.app and related services. By creating an account or using CaloBee you accept them. If you do not agree, please do not use CaloBee. These Terms are between you and CaloBee only. Apple and Google are not parties to them and are not responsible for the App.

2. What CaloBee is, and is not

CaloBee helps you keep track of what you eat. It uses AI to estimate calories and nutrients from photos and text, to suggest meals, and to answer your questions through its assistant, Bee.

3. Your account

• You can sign up with your email or sign in with Apple or Google. For email sign-up we send a code to verify your address.
• You must be at least 16 years old to use CaloBee.
• Give accurate information, keep your sign-in secure and tell us if you suspect unauthorised use. You are responsible for activity in your account.
• You can delete your account at any time in the App: Settings → Delete account. The Privacy Policy explains what is deleted.

4. AI features

Scanning, chat with Bee and coaching send your content to a third-party AI provider through CaloBee's AI gateway, only after you consent in the App. You can withdraw your consent at any time in Settings → Security & privacy → AI data sharing, and AI features then stop working. AI output can be wrong or incomplete, and you are responsible for how you use it. You can report a chat answer with "Report response". The Privacy Policy explains what data is sent and how it is used.

5. Plans and subscriptions

• CaloBee has a Free plan and paid plans called Pro and Pro+. The price, billing period and what each plan includes are shown in the App before you buy, and on our website.
• Paid plans are monthly or yearly subscriptions, as you choose, bought through the Apple App Store. Payment is charged to your Apple Account when you confirm the purchase. A subscription renews automatically at the price shown unless you turn off auto-renewal at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
• Manage or cancel on your iPhone in Settings → [your name] → Subscriptions. Deleting the App or your CaloBee account does not cancel a subscription.
• Free trial: where we offer one and you are eligible, the trial turns into a paid subscription unless you cancel at least 24 hours before it ends. The App Store may require a payment method to start a trial.
• Refunds are handled by Apple under its policies; you can request one at reportaproblem.apple.com. We cannot refund App Store payments ourselves.
• Daily limits: each plan has daily usage limits, for example for AI scans and messages to Bee. They reset at the start of each calendar day in your time zone. Current limits are shown in the App and on our website. We may apply reasonable fair-use limits to prevent abuse, even where a plan is described as unlimited.
• Price and plan changes: if we change a price or materially reduce what your current plan includes, we will tell you at least 14 days before the change applies to you. Apple may also ask you to approve a price increase.
• Purchases are also subject to Apple's Media Services Terms.

6. Your content

• You keep ownership of your photos, messages and logs.
• You give CaloBee a worldwide, non-exclusive licence to host, process and display that content only to operate and improve CaloBee as described in the Privacy Policy.
• You promise that you have the right to upload it and that it does not break the law or anyone's rights. Please photograph food, packaging and your own results, not other people.
• If you send us feedback or ideas, we may use them to improve CaloBee without any obligation to you.

7. Acceptable use

Do not:

• interfere with or attack the service, or try to reach data that is not yours;
• reverse engineer the App, scrape the service or use its APIs without our permission;
• use bots or automated tools, or bypass daily limits;
• share your account, or resell or commercially exploit CaloBee without our written agreement;
• upload unlawful or harmful content, or malware;
• present CaloBee's output as medical advice to others.

8. Our property and third-party data

CaloBee, the Bee mascot, our logo, software, design and content (excluding your content and third-party data) belong to CaloBee or its licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the App on your own devices under these Terms. Barcode product data comes from Open Food Facts, © Open Food Facts contributors, available under the Open Database License (ODbL). CaloBee relies on services from third parties such as Apple, Google, Cloudflare and RevenueCat, and their own terms apply to your use of them.

9. Disclaimers

CaloBee is provided "as is" and "as available". We do not promise that estimates are accurate, or that the service will be uninterrupted or error-free.

10. Limitation of liability

To the extent the law allows, CaloBee is not liable for indirect or consequential loss, or for harm that results from relying on AI estimates or suggestions. Our total liability for any claim is limited to the amount you paid for CaloBee in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or any mandatory consumer rights you have.

11. Suspension and termination

You can stop using CaloBee and delete your account at any time. We may suspend or end your access if you break these Terms, abuse the service or create legal or security risk, and we will tell you where practical. When your access ends, your right to use the App ends. Deleting your account does not cancel an App Store subscription. Sections that by their nature should continue to apply, such as 6, 8, 9, 10 and 12, will continue to apply.

12. Governing law and disputes

These Terms are governed by the laws of Vietnam. We would like to resolve any dispute through good-faith discussion first, so please contact us. If a dispute cannot be resolved that way, the competent courts of Vietnam have jurisdiction, without affecting any mandatory consumer rights you have under the law where you live.

13. Changes to these Terms

If we make material changes, we will notify you in the App, or by email, at least 14 days before they take effect. If you keep using CaloBee after that date, you accept the new Terms. If you do not agree, you can delete your account before then.

14. Contact

Questions: support@calobee.app.